Riyadh Air, MIA, EL AL & more share how CX strategies should evolve


One of the key elements that makes FTE events unique is our carefully-curated content. The Future Mobility & Customer Journey conference track at FTE Global 2023 included a fascinating session focused on “How should CX strategies evolve on the ground, and in the sky, to better serve all types of passengers by 2030?” View the full video to hear inspirational insights from speakers including Ed Baklor, Partner, Consumer Practice, Travel, Leisure & Hospitality, True; Anton Vidgen, Vice President, Guest Experience, Riyadh Air; Nancy Knipp, President of the Americas, Airport Dimensions; Oren Cohen Butansky, EVP & Chief Customer Experience Officer, EL AL Israel Airlines; Tomasz Pawliszyn, CEO, AirHelp; John Thomas, CEO, Connect Airlines; and Rupen Singh Philloura, Director of Terminal Operations, Customer Service & AOCC, Miami International Airport.

Read the full FTE Global 2023 report >>

Mark your diary for FTE Global 2024 – Los Angeles, 28-30 October

FTE Global will return to the Long Beach Convention Center, California, on 28-30 October 2024, once again co-located with APEX/IFSA Global EXPO. Mark your diary today! Find out more information about the event here.

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