An enhancement to Emirates’ inflight connectivity means that all Emirates passengers in every class of travel can enjoy some form of free connectivity once they sign up to Emirates Skywards. The development has resulted in an additional 30,000 Economy Class passengers connecting to complimentary onboard Wi-Fi every week.
All Emirates Skywards members in every class of travel can now enjoy some form of free connectivity, with free app messaging. Additionally, First Class passengers will have unlimited free internet if they are Skywards members, enabling them to shop or work online while inflight, as will Silver, Gold and Platinum Skywards members travelling in Business Class. Platinum Skywards members have complimentary internet access in all classes.
“Emirates has persistently worked with our service providers to optimise and improve the connectivity experience,” said Patrick Brannelly, SVP Retail, IFE & Connectivity, Emirates. “In March we delivered about 55% more data per customer session compared to early 2022 despite the number of sessions increasing by 68% in the same period. We will continue to work to invest in upgrades and enhancements, and our A350 aircraft will arrive with the next generation of satellite connectivity already equipped.”
Emirates also announced that it will offer high-speed inflight broadband, powered by Inmarsat’s GX Aviation, onboard 50 new Airbus A350 aircraft, which are scheduled to enter service in 2024. The new agreement will improve the passenger experience with enhanced connectivity and greater global coverage, even on flights over the Arctic. The Airbus A350s will be the first Emirates aircraft to take advantage of Inmarsat’s Global Xpress (GX) satellite network.
Emirates has also confirmed an investment of over US$350 million to equip a 50-strong fleet of A350s coming in 2024 with enhanced passenger connectivity via Thales’ AVANT Up system and Optiq – the first smart display in the industry to offer two Bluetooth connections, built-in Wi-Fi for passengers to pair multiple devices including phones, tablets, headphones or even game controllers, while supporting up to 60 watts USB-C to fast-charge personal devices.