Cathay Pacific introduces plant-based dishes onboard

Cathay Pacific is introducing a contemporary range of plant-based dishes developed in collaboration with Hong Kong-based plant-forward restaurant, VEDA by Ovolo. The aim is to “bring memorable experiences”. Cathay Pacific is bringing customers a new contemporary range of plant-based dishes developed in collaboration with leading Hong Kong-based plant-forward restaurant, VEDA by Ovolo. This innovative partnership […]

Continue Reading

Fresno Yosemite Airport to launch new F&B programme

Fresno Yosemite Airport passengers will begin to see a transition in food & beverage offerings this month as part of the airport’s new concessions programme, bringing “a unique airport dining experience”. Passengers travelling through Fresno Yosemite International Airport will begin to see a transition in food & beverage offerings this month as part of the […]

Continue Reading

Lufthansa expands inflight service with more choice

Lufthansa is enhancing its onboard offering with an expanded inflight service that will offer more choice, more entertainment and more sustainability in the future, as part of ongoing CX innovation efforts. Lufthansa’s inflight service is being expanded and will offer more choice, entertainment and sustainability in the future. Starting in mid-August, Business Class passengers on […]

Continue Reading

Finnair renews loyalty programme introducing Avios as its currency

Finnair will renew its Finnair Plus loyalty programme by introducing Avios as its new loyalty currency in early 2024. Partnering with IAG Loyalty to adopt Avios will enable members to receive extra rewards. Finnair will renew its Finnair Plus loyalty programme by introducing Avios as its new loyalty currency in early 2024. Partnering with IAG Loyalty […]

Continue Reading

Heathrow launches initiative to identify anxious passengers

Heathrow has enlisted a former undercover police officer to train colleagues on how to spot the body language typical of anxious travellers and help them de-stress for a “seamless and enjoyable” experience. Heathrow Airport has enlisted a former undercover police officer to train colleagues on how to spot the body language typical of an ‘Airport […]

Continue Reading

IAG signs agreement with Microsoft for global purchase of SAF

International Airlines Group and Microsoft have signed the largest co-funded purchase agreement for Sustainable Aviation Fuel emissions reductions globally, where both parties are funding part of the cost. International Airlines Group (IAG) and Microsoft have signed the largest co-funded purchase agreement for Sustainable Aviation Fuel (SAF) emissions reductions globally, where both parties are funding part […]

Continue Reading

New Delta Sky Club lounge opens at Boston-Logan Airport

Delta Sky Club is anchoring its newest “one-of-a-kind” lounge at Boston-Logan Airport in the city’s nautical history. The 21,000 sq ft Club seats more than 400 and has a CX focused on “care and hospitality”. Delta Sky Club is anchoring its newest lounge at Boston-Logan Airport in the city’s nautical history, offering sweeping views of […]

Continue Reading

The world’s most pioneering airlines and airports in 2023

The shortlists for the FTE Airline and Airport Pioneer Awards 2023 have been unveiled. Three airlines and three airports will be crowned the winners for their outstanding efforts to transform the passenger experience and define the future of the industry by innovating in areas such as Metaverse and Mixed Reality through to biometrics, robotics, sustainability […]

Continue Reading

TSA streamlines security at West Virginia Yeager Airport

The TSA has installed two state-of-the-art CT scanners at West Virginia Yeager Airport, streamlining the security experience as travellers will no longer need to remove laptops and liquids from hand baggage. The Transportation Security Administration (TSA) has installed two new state-of-the-art computed tomography (CT) checkpoint scanners at West Virginia International Yeager Airport. The scanners enhance […]

Continue Reading

Register Now: EASA Annual Safety Conference 2023

Join us at EASA’s Annual Safety Conference (ASC) 2023 which this year has the theme “Leveraging disruptive technologies for safe, sustainable air travel: from Seville to Sumatra”. The conference will take place in Seville, Spain on September 27-28, 2023.  We will consider ways to make sure that aviation remains the safest way to travel at […]

Continue Reading