Manchester Airport – an Airport Lab Network Partner of the FTE Baggage Innovation Working Group (BIWG) – has installed a new baggage system in Terminal 2 as part of the £1.3 billion Transformation Programme. The one-of-a-kind system has been built by specialists Vanderlande – also an Airport Lab Network Partner of the FTE BIWG – specifically for the airport.
From 2025 Terminal 2 will serve around 70% of the airport’s passengers. To make sure it can continue to offer a seamless service a new, state-of-the-art baggage system has been installed. The multi-million-pound machine features more than two miles of conveyor belts and can process 3,000 bags per hour. The maximum distance a bag could travel from check-in to being taken onto an aircraft is 582m. On average a bag will take around 10 minutes to get through the system before being picked up by ground handling agents and put onto an aircraft.
“We’re in the middle of a £1.3 billion programme that is completely transforming the airport,” said Chris Woodroofe, Managing Director, Manchester Airport. “A key component of that is this new baggage system that will help make sure things continue to run smoothly behind the scenes. So, while passengers will see the difference as they pass through Terminal 2 – which has already won the prestigious Prix Versailles award for its architecture and design – equally important changes have been made in the parts of the airport that most people will never see, meaning that as demand for travel continues to increase, the service we offer our passengers continues to improve.”
Hear more from Manchester Airports Group at the co-located FTE EMEA and FTE Ancillary & Retailing events, taking place in Dublin on 11-13 June 2024. Nick Woods, CIO, Manchester Airports Group, is participating in a conference session focused on “How can we take CX experiences involving the airport, baggage & inflight to the next level for tomorrow’s customer?”
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