The Emirates inflight meal pre-ordering service is live across 92 routes globally, with 30 new routes including Riyadh, Jeddah, Delhi, Mumbai and Kuala Lumpur now offering the service. More than 10,000 pre-orders have already been delivered on over 3,000 flights, and more than 600 meal pre-orders are made by Emirates customers daily.
The new service allows passengers in Business Class to pre-select their main course between 14 days and 24 hours in advance of their flight departure, ensuring they get their preferred choice every time as well as helping to reduce food wastage.
Ensuring Emirates passengers enjoy a fine dining experience in the sky, passengers are invited to browse the onboard menu on the airline’s website or app to choose from a selection of regionally inspired dishes with locally sourced ingredients.
Onboard the aircraft, cabin crew use Apple devices to view the pre-ordered selection and serve the passenger their choice of dish. Meal pre-ordering is an addition to the existing suite of AI-enabled customer preference tracking data and cabin crew reports onboard Emirates, which facilitate menu planning, optimal food loading and waste minimisation.
Digitally-enabled journeys and innovation are a core focus at Emirates. The pre-ordering meal service is complemented by website check-in and app check-in, the option of digital boarding passes and itinerary management, access to digital inflight menus, easy sign-up to Skywards to immediately access free Wi-Fi messaging onboard, and ICE inflight entertainment playlist curation in advance of a flight.