AirHelp CEO discusses how CX strategies should evolve

AirHelp – the world’s largest air passenger rights organisation – was a Gold Sponsor of FTE Global 2023. In this video interview, Tomasz Pawliszyn, CEO, AirHelp, shares his perspective on how CX strategies should evolve on the ground, and in the sky, to better serve all types of passengers by 2030. “Our vision for air transport […]

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Micro-X CEO US on transforming security experience for travellers

Future Travel Experience caught up with Brian Gonzales, CEO US & Chief Scientific Officer, Micro-X, at FTE Global 2023. In this video interview, he shares how Micro-X is developing innovative technology to redesign airport security checkpoints in collaboration with the U.S. Department of Homeland Security (DHS) as part of the ‘Screening at Speed’ programme, as […]

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“Next Generation Aviation Security” Think Tank

Future Travel Experience is committed to driving positive industry change. A vital part of these efforts is our unique Think Tank projects, which bring together senior experts from across the industry to tackle key topics, co-create forward-thinking visions and address common challenges. FTE and APEX are looking to help inspire the next generation of aviation […]

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Pegasus establishing Silicon Valley Technology Innovation Lab

Güliz Öztürk, CEO, Pegasus Airlines: “In line with our vision to become ‘Your Digital Airline’, we launch many initiatives to make the travel experience of our guests and the work experience for our employees easier, faster, and more efficient. And now, we are getting ready to take an exciting new step to further the sustainable […]

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Riyadh Air to drive innovation with cloud-based operations platform

Martin Eiba, VP Flight Operations, Riyadh Air; Thomas Wittmann, CEO, Lufthansa Systems; Peter Bellew, COO, Riyadh Air; and Marco Cesa, Letesia Al Haddad, Michael Weghorst, and Peter Lauer (all Lufthansa Systems). Copyright: Lufthansa Systems Riyadh Air has signed a contract to implement an integrated operational suite from Lufthansa Systems, including the solutions Lido Flight 4D, […]

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New airline Marabu signs agreement with Ink for technical solutions

Marabu OÜ, a new startup leisure airline, has signed an agreement with Ink Innovation, which will see the travel technology company provide its departure control (Ink DCS) and web check-in solutions. Marabu OÜ, a new startup leisure airline, has signed an agreement with Ink Innovation, which will see the travel technology company provide its departure control […]

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Belfast City Airport opens Aspire Lounge “to deliver exceptional CX”

Luke Hayhoe, Commercial Director for UK and Ireland, Swissport; Graham Allen, Head of Lounges for UK and Ireland, Aspire; Katy Best, Commercial Director, Belfast City Airport; David Collyer, Regional Head of UK and Ireland, Aspire; Matthew Hall, Belfast City Airport Chief Executive; Pete Snodden, local radio personality; and Heather Wilson, Lounge Manager, Belfast City Airport, […]

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JFKIAT introduces Synect’s Readyseego at JFK T4 to optimise passenger flow

JFKIAT – the operator of Terminal 4 at JFK International Airport – is deploying Synect’s ReadySeeGo® solution to optimise passenger flow, capacity and automation at the terminal’s security checkpoints. JFKIAT – the operator of Terminal 4 at JFK International Airport – has announced it is deploying Synect’s ReadySeeGo® solution to optimise passenger flow, capacity and automation […]

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Training for Success – Leading the way with CBTA

The European Union Aviation Safety Agency (EASA) and EUROCONTROL organised a 2-day Workshop on 20-21 November 2023 at the EUROCONTROL Aviation Learning Centre in Luxembourg about the introduction of competency-based training and assessment (CBTA) in air traffic controller (ATCO) training. CBTA is the preferred International Civil Aviation Organization (ICAO) method for designing and implementing training […]

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easyJet to offer bag collection, delivery, and door-to-door services

easyJet is offering new luggage collection, delivery, and door-to-door services in collaboration with Airportr – a Partner of the FTE Baggage Innovation Working Group – initially from LGW and GVA. easyJet has launched a new luggage collection, delivery and door-to-door service in partnership with baggage collection and delivery specialist, Airportr (a Partner of the FTE […]

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