CAI signs agreement to help enhance CX at Cairo Airport

Changi Airports International has signed a passenger-focused agreement with Cairo Airport Company, seeking to implement impactful solutions to improve the passenger experience at Cairo International Airport. Changi Airports International (Changi Airport Group is a Headline Partner of FTE APEX Asia Expo, Singapore, 8-9 November 2023) has signed a passenger-focused agreement with Cairo Airport Company, which […]

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Munich Airport’s holistic approach to digital transformation

Munich Airport is taking an ecosystem approach to digital transformation. Ahead of his participation in the Future Airports conference at FTE Global (Los Angeles, 19-21 September 2023), Dr Jan-Henrik Andersson, Chief Commercial Officer & Chief Security Officer, explains how Munich Airport is approaching digitalisation of the passenger journey and the innovative technologies being explored. Register […]

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Lufthansa Innovation Hub launches Swifty autonomous AI assistant

Lufthansa Innovation Hub’s new venture Swifty is an AI assistant that aims to transform business travel booking into a fast, efficient experience. It autonomously manages all steps within the chat interface. Lufthansa Innovation Hub newly-launched venture Swifty is an AI assistant that aims to transform the business travel booking process into a fast and efficient […]

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Schiphol buys new lifting aids to lighten workload in baggage hall

Amsterdam Airport Schiphol, an Airport Lab Network Partner of the FTE Baggage Innovation Working Group, has purchased 30 new lifting aids as it continues to improve working conditions in the baggage hall. Amsterdam Airport Schiphol, an Airport Lab Network Partner of the FTE Baggage Innovation Working Group, has purchased 30 new lifting aids as it […]

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Cathay Pacific introduces plant-based dishes onboard

Cathay Pacific is introducing a contemporary range of plant-based dishes developed in collaboration with Hong Kong-based plant-forward restaurant, VEDA by Ovolo. The aim is to “bring memorable experiences”. Cathay Pacific is bringing customers a new contemporary range of plant-based dishes developed in collaboration with leading Hong Kong-based plant-forward restaurant, VEDA by Ovolo. This innovative partnership […]

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Fresno Yosemite Airport to launch new F&B programme

Fresno Yosemite Airport passengers will begin to see a transition in food & beverage offerings this month as part of the airport’s new concessions programme, bringing “a unique airport dining experience”. Passengers travelling through Fresno Yosemite International Airport will begin to see a transition in food & beverage offerings this month as part of the […]

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Lufthansa expands inflight service with more choice

Lufthansa is enhancing its onboard offering with an expanded inflight service that will offer more choice, more entertainment and more sustainability in the future, as part of ongoing CX innovation efforts. Lufthansa’s inflight service is being expanded and will offer more choice, entertainment and sustainability in the future. Starting in mid-August, Business Class passengers on […]

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Finnair renews loyalty programme introducing Avios as its currency

Finnair will renew its Finnair Plus loyalty programme by introducing Avios as its new loyalty currency in early 2024. Partnering with IAG Loyalty to adopt Avios will enable members to receive extra rewards. Finnair will renew its Finnair Plus loyalty programme by introducing Avios as its new loyalty currency in early 2024. Partnering with IAG Loyalty […]

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Heathrow launches initiative to identify anxious passengers

Heathrow has enlisted a former undercover police officer to train colleagues on how to spot the body language typical of anxious travellers and help them de-stress for a “seamless and enjoyable” experience. Heathrow Airport has enlisted a former undercover police officer to train colleagues on how to spot the body language typical of an ‘Airport […]

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IAG signs agreement with Microsoft for global purchase of SAF

International Airlines Group and Microsoft have signed the largest co-funded purchase agreement for Sustainable Aviation Fuel emissions reductions globally, where both parties are funding part of the cost. International Airlines Group (IAG) and Microsoft have signed the largest co-funded purchase agreement for Sustainable Aviation Fuel (SAF) emissions reductions globally, where both parties are funding part […]

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