Bank Leumi announced Thursday another step in its service revolution. In a precedent-setting step in the Israeli banking system, the bank’s customers – both private and business – will receive the personal phone number of the manager or manager of the branch where their account is managed, and can contact them directly via WhatsApp for service.
Bank Leumi’s commitment to the customers
In the past year, the bank launched a series of unique initiatives, including a commitment to complete the handling of each customer’s inquiry within a maximum of one business day; the establishment of the “CEO Patrol,” a special service team that reports directly to the Bank’s CEO, Hanan Friedman, and is responsible for providing a solution to customer inquiries that have not been handled within one day; significant expansion of the hours of operation of the service centers – from 6:30 to 23:00; the opening of service centers on Saturday night, from one hour after the end of Shabbat until 23:00; personal banking service on all service platforms (phone, branch, application and Zoom); “Zoom banking,” “Zoom mortgage” service and more.
