Author: Lesedi Senamele Matlala, Senior Lecturer and Researcher in Public Policy, Monitoring and Evaluations, University of Johannesburg

Across South Africa, there are various ways for people to report issues like broken infrastructure, unreliable water supply, failing clinics and poor municipal services. The channels include ward meetings, hotlines, and digital platforms like WhatsApp, Facebook and X. Complaints are often shared publicly and sometimes gain traction. But are they enough? As a researcher specialising […]

Government departments across South Africa are increasingly relying on digital tools to evaluate public programmes and monitor performance. This is part of broader public-sector reforms. Their aims are to improve accountability, respond to audit pressure and manage large-scale programmes with limited staff and budgets. Here’s an example. National departments tracking housing delivery, social grants or […]