AirHelp CEO discusses how CX strategies should evolve


AirHelp – the world’s largest air passenger rights organisation – was a Gold Sponsor of FTE Global 2023. In this video interview, Tomasz Pawliszyn, CEO, AirHelp, shares his perspective on how CX strategies should evolve on the ground, and in the sky, to better serve all types of passengers by 2030. “Our vision for air transport in 2030 is that the customer will be at the centre, around which all of the industry players are supporting with their expertise to ensure the best experience,” says Pawliszyn.

Read the full FTE Global 2023 report >>

Mark your diary for FTE Global 2024 – Los Angeles, 28-30 October

FTE Global will return to the Long Beach Convention Center, California, on 28-30 October 2024, once again co-located with APEX/IFSA Global EXPO. Mark your diary today! Find out more information about the event here.

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