Delta has expanded its Digital ID touchless airport technology to Salt Lake City Airport. Developed in close collaboration with the Transportation Security Administration (TSA), Delta Digital ID uses biometric facial matching to eliminate the need for an agent-facilitated document check, allowing customers to move through the airport with ease. At security, Digital ID gives Delta customers access to the dedicated TSA PreCheck Touchless ID lane for the fastest experience, letting them move through the checkpoint by simply looking into a camera – no need to show a government-issued ID.
Delta, in partnership with the TSA, debuted this technology in 2021 at its Atlanta and Detroit hubs. Since then, it has expanded to three more airports in key coastal cities including Los Angeles and New York (both JFK and La Guardia). The addition of Digital ID at Delta’s Salt Lake City hub is the next step in the airline’s journey to innovate the customer travel experience, making airport navigation quick and easy.
“Over the past year, as Digital ID has been in operation at some of our busiest hubs, customers have come to rely on the time-savings and convenience it provides,” said Greg Forbes, Managing Director – Airport Experience, Delta Air Lines. “We’re thrilled for this technology to expand to a sixth hub, introducing a more streamlined, hands-free airport experience to a new group of customers.”
At bag drop, Digital ID transactions are about 75% faster than standard transactions, averaging 30 seconds compared to two minutes. The time-savings continue at security – Digital ID customers move through the checkpoint about 60% faster than standard TSA PreCheck customers, with automated ID verification reducing transaction times from 20-25 seconds to 7-10 seconds.
The launch of Delta Digital ID and TSA PreCheck Touchless ID at Salt Lake City will be closely followed by expansion to Ronald Reagan Airport in Washington DC.
