John C. Munro Hamilton International Airport (Hamilton International) in Hamilton, Ontario is introducing SITA’s passenger solutions for easier, faster check-in and boarding. SITA will introduce 28 common-use passenger processing workstations for airline staff across check-in and boarding and four TS6 common-use self-service kiosks, which passengers can use to complete self-service check-in in less than a minute, helping to reduce queues and congestion.
“Providing our customers with a seamless travel experience is a top priority at Hamilton International,” said Cole Horncastle, Executive Managing Director, Hamilton International Airport. “To support this, we are committed to making improvements to optimise the passenger journey, including collaborations with technology partners such as SITA. SITA’s common-use solutions will allow our teams to provide an even more accessible, efficient, reliable and hassle-free passenger experience at our airport.”
Hamilton International is part of the Vantage Airport Group. This partnership with Hamilton International represents the sixth innovative collaboration between SITA and key Canadian airports that resulted in more than 700 kiosks and 2,000 workstations being deployed in 2023.
In addition to meeting Canadian accessibility requirements, the rollout of the new solutions sets up Hamilton International to incorporate additional technology touchpoints in the future, such as contactless solutions or advanced biometric capabilities. In 2022, the Canadian Airports Council affirmed its commitment to a consumer-focused, technology-enabled future for Canada’s air transport industry, in which “the adoption of innovations to streamline the traveller journey” is paramount.
“It is exciting to see yet another airport join the recent wave of Canadian digitalisation, working towards making a streamlined, technology-facilitated passenger experience the norm across the country,” said Dr Carlos Kaduoka, Interim President for the Americas, SITA. “We are delighted to extend the benefits of cutting-edge common-use IT solutions to Hamilton International Airport.”
