Shoppers today expect quick delivery of their items, along with an ability to shop locally. eBay is addressing these needs by offering a suite of solutions that allow customers to find fast shipping/local items, while providing accurate delivery estimates and retail standards information on Search item cards.
Discover Fast Shipping Items with Ease
eBay is unique because it has an extensive long-tail of inventory and a distributed ownership model, where inventory is sourced from thousands of sellers. The global and decentralized nature of the seller network makes it challenging for any predictive model to deliver accurate and comprehensive shipping and delivery estimates. eBay invested in artificial intelligence to overcome this complexity by considering factors such as the customer’s proximity to the item location, the chosen shipping service, the seller’s shipping history and real-time data synchronization. This allows eBay to achieve high accuracy and coverage for delivery estimates.
Delivery Estimates on Item Cards
Search item cards now display delivery range estimates for all fast shipping items, whether paid or free (Free delivery in M-N days /+$9.99 delivery in M-N days), and customers can quickly identify items with fast delivery to make confident purchase decisions.
Ability to Filter Fast-Shipping items
eBay has simplified finding fast shipping items by adding a filter named “Shipping and pickup”. Customers can use this feature to find items with fast shipping times more efficiently (2-4 days in the US; 1-3 days in the UK and Germany).
Additional Ways to Shop: Local Pickup, Click & Collect
Earlier this year, we launched the Shipping and pickup filter, which consolidates all delivery options (Free shipping, Local pickup, Click & Collect) into a single filter. Customers can use this feature to shop with their preferred choice of delivery.
For local pick up items, customers need to know the driving distance prior to making a purchase decision. To address this need, eBay now displays precise distance values on item cards, showing the exact distance between the buyer and the item’s location.
Highlighting Items That Meet eBay’s Top Retail Standards (eBay Top-Service)
To enhance clarity and ease of use, eBay has introduced the new eBay Top-Service badge in Germany, helping customers easily identify items that meet high-quality retail standards, such as fast and free shipping, free returns, and trusted sellers. This initiative simplifies the shopping journey by removing confusing and overlapping signals like “eBay Plus” and “eBay Garantie”, ensuring a straightforward and efficient shopping experience.
These updates represent a major advancement in our dedication to delivering a seamless and efficient shopping journey. We look forward to continually enhancing the eBay experience for our valued customers.
