The Office of the Chief Information Officer (OCIO) has been hard at work over the past year, dedicated to championing IT innovations with America’s workers in mind. Here are five ways we improved technology at the Department of Labor in 2024.
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Enhanced the user experience on dol.gov: OCIO is increasing language accessibility, including implementing language translation, across public-facing websites. We also launched a Customer Satisfaction Survey tool to make data-driven decisions based on your feedback.
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Provided unemployment insurance filing support: To date, more than 500,000 claimants across 19 states have been able to verify their identity—a requirement for unemployment benefits—through digital access provided via GSA’s Login.gov and in-person services at U.S. Postal Service locations. These efforts earned national recognition for excellence in digital experience.
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Introduced new AI use cases: OCIO remains committed to responsible artificial intelligence implementation. Our use cases include transcription, chatbots and automated workflows, helping both our staff and the public.
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Deployed real-time health resources for miners: In collaboration with the Mine Safety and Health Administration, OCIO launched the Health Resource Locator on msha.gov and the award-winning Miner Safety & Health app. This tool offers location-based data on health facilities, services, and specialists, sortable by user preference.
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Modernized application programming interface: We released over 50 open data sets through our API, now searchable on data.gov. Our enterprise data platform makes unrestricted data findable, accessible, and usable. Through immersive dashboards and advanced analytics, the workforce can identify trends, make informed decisions, and forecast outcomes.
In 2025, OCIO will continue modernizing IT solutions to expand training options, promote on-the-job safety, track work hours, and ensure workers and retirees receive their promised benefits.
Lou Charlier is the acting chief information officer at the U.S. Department of Labor.
