Queenstown Airport is enhancing the passenger experience with a major terminal upgrade, including new bag drop and kiosk technology provided by Elenium.
“We are pleased to partner with Elenium again on a technology solution to enhance customer experience at Queenstown Airport and support staff working here,” said Jo Learmonth, Head of Infrastructure Delivery, Queenstown Airport. “We want to get passengers checked in as quickly and easily as possible and this investment will help us to achieve that.”
The new facilities feature six bag-drop units and a further nine self-service kiosks, which will be installed by June this year and provide a full and fast check-in process. This is in addition to the 15 kiosks that were installed in 2019, along with full management and monitoring software that will ensure operational issues can be addressed proactively.
The project represents Queenstown Airport’s commitment to modernisation and improving the customer experience.
“Nobody likes waiting in queues to check in or drop bags,” said Aaron Hornlimann, CEO and Co-founder, Elenium. “Queenstown Airport has shown that self-service technologies can not only help at peak times, but they can provide a better passenger experience, encouraging those visitors to come back.”
