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Sydney, Australia — Qantas Airways has disclosed a significant cybersecurity incident affecting up to 6 million customers, following unauthorized access to a third-party platform used by one of its contact centers.
The breach was detected on June 30, and while no internal Qantas systems were compromised, the attackers accessed a platform containing service records, the airline confirmed on Thursday.
“We are continuing to investigate the proportion of the data that has been stolen, though we expect it will be significant,” Qantas said in an official statement.
Compromised information may include names, email addresses, phone numbers, dates of birth, and frequent flyer numbers. However, the airline assured that no financial, credit card, passport, or login credentials were exposed.
Qantas Group CEO Vanessa Hudson issued an apology and emphasized customer support:
“We sincerely apologize to our customers and recognize the uncertainty this will cause. Our customers trust us with their personal information, and we take that responsibility seriously.”
Qantas has secured the affected system, alerted law enforcement and regulators, and launched a dedicated support hotline and information webpage for affected individuals.
Qantas Airbus A330-202 Sydney International Airport Picture by Mitchul Hope
