Category: Travel

As part of its innovation strategy, United Airlines is exploring areas such as robotics & automation to drive a smoother travel experience. Ahead of her participation in the Digital & Innovation conference at FTE Global (Los Angeles, 19-21 September 2023), Kristen Berndt, Senior Manager, Baggage Strategy & Innovation, United, explains the airline’s key efforts to […]

Air France-KLM Group is continuing to digitalise the passenger experience at its key hubs, including CDG and AMS, with new self-service kiosks delivering enhanced functionalities such as contactless payments. SITA is upgrading Air France-KLM Group’s existing line-up of 400 self-service kiosks at Paris CDG Airport and Amsterdam Airport Schiphol, as well as other hub airports in […]

Lehigh Valley International Airport has unveiled a new TSA Security Checkpoint developed with Synect – a Platinum Sponsor of FTE Global (LA, 19-21 September 2023) – to provide a more efficient experience. Lehigh Valley International Airport (ABE) has unveiled a new TSA Security Checkpoint developed in collaboration with Synect – a Platinum Sponsor of FTE […]

Shanghai Hongqiao International Airport is enhancing the passenger experience and operational efficiency with Artificial Intelligence powered solutions and Machine Learning algorithms from ADB SAFEGATE. Shanghai Hongqiao International Airport (SHA) is enhancing the passenger experience and operational efficiency with Artificial Intelligence (AI) powered solution coupled with Machine Learning (ML) algorithms from ADB SAFEGATE. While enhancing its […]

San Francisco International Airport has announced a new resource available to travellers and airport workers: virtual visits from Dignity Health-GoHealth Urgent Care. The service is available 365 days a year. San Francisco International Airport (SFO) has announced a new resource available to both travellers and airport workers: virtual visits from Dignity Health-GoHealth Urgent Care. Passengers […]

Hamad International Airport is elevating its passenger experience with innovative digital wayfinding. QR codes are leveraged to provide an easy to use wayfinding solution through different digital touchpoints. Hamad International Airport is elevating its passengers’ airport experience with the introduction of innovative digital wayfinding. QR codes are leveraged to provide an easy to use wayfinding […]

SkyTeam has introduced a ‘Carry-on Calculator’ tool, which compares the hand baggage allowances of every member airline in the traveller’s schedule as part of efforts to deliver a “seamless customer journey”. Customers connecting between SkyTeam member airlines can travel with confidence knowing their hand baggage complies with every airline in their itinerary, thanks to the […]

British Airways has doubled the content available for travellers to watch through its inflight entertainment system since the start of the year, enhancing CX with a wide range of brand-new content onboard. British Airways has doubled the content available for customers to watch through its inflight entertainment system since the start of the year, offering a wide […]

SAUDIA has unveiled a range of cutting-edge seat models for its upcoming fleet, and to retrofit its current fleet, as part of an array of innovative initiatives aimed at revolutionising the travel experience. SAUDIA has unveiled a range of cutting-edge seat models for its upcoming fleet, and to retrofit its current fleet, as part of an […]

United is the first U.S. airline to add Braille to aircraft interiors, so travellers with visual disabilities can more easily navigate the cabin, “making the flying experience more inclusive and accessible”. United has become the first U.S. airline to add Braille to aircraft interiors, helping travellers with visual disabilities more easily navigate the cabin independently. […]