Austin-Bergstrom Airport (AUS) has started its West Gate Expansion project, which is one of the near-term ‘Journey With AUS’ developments to “modernise and improve the AUS experience for everyone”. Austin-Bergstrom International Airport (AUS) has started its West Gate Expansion project, which is one of the near-term ‘Journey With AUS’ developments. “This is just the start of […]
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Los Angeles World Airports – host of FTE Global (LA, 19-21 September 2023) – and Delta have celebrated the opening of the $2.3 billion Delta Sky Way project at Los Angeles International Airport (LAX). Los Angeles World Airports (LAWA) – host of FTE Global (LA, 19-21 September 2023) – and Delta have celebrated the opening […]
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British Airways has announced a partnership with Alzheimer’s Society, including bespoke dementia training for customer-facing staff. This is part of BA’s “commitment to make travel accessible for everyone”. British Airways has announced a new three-year partnership with Alzheimer’s Society, a charity that works with people living with and affected by dementia. In addition to raising vital […]
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Hamad International Airport, in partnership with Atos and Royal Schiphol Group, has introduced Passenger Digital Assistance Kiosks as part of “overarching digital strategy to transform passenger experiences”. Hamad International Airport, in partnership with Atos and Royal Schiphol Group, has introduced Passenger Digital Assistance Kiosks to enable seamless journeys for travellers. The kiosks provide easy access […]
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Swedavia is to open 10 new F&B outlets at Stockholm Arlanda, Luleå and Malmö airports, in partnership with SSP Group. The focus is on enhancing CX with “innovative concepts” and “truly local experiences”. Swedavia is to open 10 new food & beverage outlets at Stockholm Arlanda, Luleå and Malmö airports, in partnership with SSP Group. […]
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As part of its ongoing commitment to sustainability, Oman Air has replaced the plastic used to wrap blankets and mattresses in its premium cabins with an eco-friendlier paper-based alternative. As part of its ongoing commitment to sustainability, Oman Air has replaced the plastic used to wrap blankets and mattresses in its premium cabins with an […]
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Virgin Australia has launched a baggage tracking tool across more than two thirds of its domestic network, allowing travellers to know where their bag is at every step of the journey to deliver a seamless CX. Virgin Australia has launched a baggage tracking tool across more than two thirds of its domestic network, allowing […]
Continue ReadingAbu Dhabi Airports has announced the opening of its state-of-the-art new terminal at Abu Dhabi International Airport in November, delivering “a seamless, digitised journey from pre-travel to boarding gate”. Abu Dhabi Airports has announced the forthcoming opening of its state-of-the-art new terminal at Abu Dhabi International Airport. Known as Midfield Terminal Building during the construction […]
Continue ReadingAvinor and Vanderlande – both members of the FTE Baggage Innovation Working Group – have formed an innovation partnership to explore ways of fully automating the last mile of the baggage handling process. Avinor and Vanderlande – both members of the FTE Baggage Innovation Working Group – have formed an innovation partnership to explore ways of fully […]
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Miami International Airport is embracing biometrics & digital identity to deliver next-level customer experiences. Ahead of his participation in the Biometrics & Digital Identity Summit at FTE Global (Los Angeles, 19-21 September 2023), Maurice Jenkins, Chief Innovation Officer, Miami International Airport, explains the potential impact of these technologies, as well as other innovations being trialled […]
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