Air New Zealand opens fully redesigned premium check-in at AKL

Air New Zealand has opened the new-look premium check-in at AKL. The space has been fully redesigned to deliver an enhanced premium travel experience for customers from the moment they step through the door. Air New Zealand has opened the new-look premium check-in at Auckland Airport. The space has been fully redesigned to deliver an […]

Continue Reading

Saudia partners with Intigral to enhance IFE and further enrich CX

Saudia has partnered with Intigral, a leading digital entertainment provider in the MENA region and a subsidiary of stc Group, to stream its TV content onboard, as it aims to “enrich the travel experience”. The agreement was signed by Captain Ibrahim Koshy, CEO, Saudia, and Markus Golder, CEO, Intigral. Saudia has signed a partnership with […]

Continue Reading

Korean Air continues fleet modernisation for enhanced CX

Korean Air has ordered 20 additional A321neos as part of the airline’s fleet modernisation plans, with “contemporary design, advanced technology, and spacious interior to redefine the travel experience”. Korean Air has placed an order for 20 additional Airbus A321neo aircraft as part of the airline’s fleet modernisation plans. The airline’s A321neo is a single-aisle aircraft […]

Continue Reading

Changi Airport fully reopens refreshed Terminal 2 elevating CX

Changi Airport (a Headline Partner of FTE APEX Asia Expo, 8-9 November 2023, Singapore) has fully reopened Terminal 2, following 3.5 years of expansion to “elevate the Changi Experience to new heights”. At the heart of T2’s departure hall is a 14m-tall digital display, dubbed ‘The Wonderfall’. Changi Airport (a Headline Partner of FTE APEX […]

Continue Reading

Kaunas Airport installing next-gen aviation security scanners

Kaunas Airport is installing next-gen aviation security scanners and baggage handling lines. The three CT scanners in the departures zone will be in place in November, with testing planned during December. Kaunas Airport is installing next-gen aviation security scanners and baggage handling lines. The three CT scanners in the departures zone will be in place […]

Continue Reading

London Stansted to “transform airport experience” with extension

London Stansted has received planning permission to extend its terminal building, transforming the airport experience at every step of the journey from check-in on departure to immigration on arrival. London Stansted Airport has received planning permission to extend its terminal building. The extension will transform the airport experience and provide capacity to accommodate growth towards the airport’s approved […]

Continue Reading

Brisbane Airport embarks on biggest ever transformation

Brisbane Airport is embarking on its biggest ever transformation, with a $5 billion Future BNE investment programme to create a better airport experience. Future BNE includes upgrades to the Domestic Terminal, International Terminal and continued planning for a new Terminal 3 Precinct. Brisbane Airport is embarking on its biggest ever transformation, with a $5 billion Future […]

Continue Reading

LAX brings more personalisation to digital retail and F&B ordering

Los Angeles World Airports has partnered with Airport Dimensions, Servy, and Unibail-Rodamco-Westfield to bring a new level personalisation to digital retail and F&B ordering at Los Angeles International Airport. In a first-of-its-kind development at Los Angeles International Airport (LAX), Servy and Airport Dimensions (a Platinum Sponsor of FTE APEX Asia Expo, 8-9 November 2023, Singapore) […]

Continue Reading

Emirates now offering inflight meal pre-ordering across 92 routes

As part of its focus on digitally-enabled journeys and innovation, Emirates is now offering its inflight meal pre-ordering service across 92 routes. This adds to existing AI-enabled customer preference tools. The Emirates inflight meal pre-ordering service is live across 92 routes globally, with 30 new routes including Riyadh, Jeddah, Delhi, Mumbai and Kuala Lumpur now […]

Continue Reading

British Airways completes refresh of lounge at Heathrow T5B

British Airways has completed the final phase of its lounge refresh at London Heathrow Airport’s Terminal 5 B gates, with a range of improvements for customers to experience ahead of their flight. British Airways has completed the final phase of its lounge refresh at London Heathrow Airport’s Terminal 5 B gates, with a range of […]

Continue Reading