Category: Travel

Hamad Airport is further elevating the travel experience with new dedicated screening lanes for families with younger children transferring through the airport, as part of a commitment to seamless CX. Hamad International Airport is further elevating its travel experience with the introduction of dedicated screening lanes for families with younger children transferring through the airport. […]

Miami International Airport (MIA) – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has launched a new ‘I AM MIA’ campaign – a pivotal initiative designed to transform the customer experience as part of the Modernization in Action (M.I.A.) Plan. Miami International Airport (MIA) – a Corporate Partner of the FTE Digital, […]

Budapest Airport proudly hosted its Annual Award Gala last night, a spectacular event that celebrated achievements and highlighted successes, in a unique and engaging manner for all who attended. The concept of the evening, aptly named ‘BUD Symphony – Elevating Excellence’, reflected the airport’s commitment to innovation, teamwork, and forging strong partnerships. The message throughout […]

Condor has chosen Recaro Aircraft Seating for the Economy cabins of its new Airbus fleet, “providing comfort and functionality”. The order includes 28 A321s and 13 A320s to be delivered from 2024 to 2028. Photo: Condor Condor has chosen Recaro Aircraft Seating for the Economy Class cabins of its new Airbus fleet with the BL3710 […]

KLM, Amsterdam Airport Schiphol and IDEMIA are among the stakeholders collaborating on a Digital Travel Credential pilot project until 31 March 2024. Digitisation makes checks faster and more efficient. On 29 February 2024, a KLM flight from Montreal landed at Amsterdam Airport Schiphol carrying passengers who used a Digital Travel Credential (DTC) to guide them […]

Glasgow Airport and Connected Places Catapult are collaborating on a set of accessibility technology trials, including Artificial Intelligence and Augmented Reality, as part of the Connected Airport Living Lab programme. Glasgow Airport and Connected Places Catapult – the UK’s innovation accelerator for cities, transport, and place leadership – are collaborating on a set of accessibility […]

Cincinnati/Northern Kentucky International Airport (CVG) employs innovative approaches to understand and meet passenger preferences in the commercial and retail environment. Ahead of his participation in the FTE Ancillary & Retailing event (co-located with FTE EMEA in Dublin on 11-13 June 2024), Carlos Ruiz, Director of Commercial Management, CVG, explains the airport’s focus on personalisation, collaboration […]

Future Travel Experience (FTE) is taking its engagement with airport commercial leaders to the next level through the FTE World Airport Retailing Working Group. This initiative provides a platform – and is building a community – in which the brightest, most progressive minds in the commercial sector globally can network and share ideas, visions and […]

Passengers at Munich Airport can now shop at a self-driving robot. Snackbot ‘JEEVES’ offers a selection of chilled soft drinks and snacks that can be purchased via various cashless payment methods. With the introduction of the JEEVES service robot, passengers at Munich Airport can now shop at a self-driving robot. Robotics is one of the […]

In a significant next step on its Artificial Intelligence (AI) Roadmap, the European Union Aviation Safety Agency (EASA) has published Issue 2 of its Concept Paper on Artificial Intelligence (AI) and Machine Learning (ML). This second issue offers the potential to enhance four aviation pillars – safety, efficiency, sustainability, and passenger experience – and positions […]