Category: Travel

Schiphol Group is charting a bold new course for its future commercial strategies, including the integration of online and offline channels and touchpoints. In this interview, ahead of his participation at the co-located FTE EMEA and FTE Ancillary & Retailing events (Dublin, 11-13 June 2024), Arthur Reijnhart, Executive Director Schiphol Commercial, shares Royal Schiphol Group’s […]

The European Union Aviation Safety Agency (EASA) has published Issue 2 of the Easy Access Rules for Generic Master Minimum Equipment List (EAR for CS-GEN-MMEL). Issue 2 of the EAR for CS-GEN-MMEL incorporates the certification specifications (CSs) and guidance material (GM) of CS-GEN-MMEL Issue 2, as introduced by ED Decision 2020/012/R. This Issue is available […]

Lufthansa and Meta, the parent company of Facebook, have partnered to offer Meta Quest 3 Mixed Reality (MR) headsets to the carrier’s business class passengers flying in its newly-introduced Allegris Business Class. Lufthansa and Meta, the parent company of Facebook, have partnered to offer Meta Quest 3 Mixed Reality (MR) headsets to the carrier’s business […]

Changi Airport Group – a Headline Partner of FTE APEX Asia Expo, Singapore, 19-20 November 2024 – and Aurrigo (an exhibitor at the co-located FTE EMEA and FTE Ancillary & Retailing events, Dublin, 11-13 June 2024) have agreed to bring in a fleet of four autonomous baggage handling vehicles to pilot underwing operations at Changi Airport. Changi Airport […]

Munich Airport is offering Chinese travellers personal shopping assistance free of charge in Terminal 2. Chinese-speaking shopping assistants aim to break down language barriers and enhance CX. Photo: Munich Airport Munich Airport is offering Chinese travellers personal shopping assistance free of charge in Terminal 2. Chinese-speaking shopping assistants aim to break down language barriers and […]

BEUMER Group – a Strategic Partner of the FTE Baggage Innovation Working Group – has been selected as the vendor for a new baggage handling system at Gerald R. Ford International Airport as part of its Terminal Enhancement Project. Photo: BEUMER Group GmbH & Co. KG BEUMER Group – a Strategic Partner of the FTE Baggage […]

Reno-Tahoe Airport Authority has announced a new Ground Transportation Center project that will improve ground transportation services at the airport by 2028, enhancing CX and sustainability. Reno-Tahoe Airport Authority has announced a new Ground Transportation Center (GTC) project that will improve ground transportation services at Reno-Tahoe International Airport (RNO). The project is set to deliver […]

British Airways – a member of International Airlines Group (a Headline Partner of FTE EMEA and FTE Ancillary & Retailing, Dublin, 11-13 June 2024) – has launched a new Customer Access Advisory Panel. British Airways – a member of International Airlines Group (a Headline Partner of FTE EMEA and FTE Ancillary & Retailing, Dublin, 11-13 June […]

Delta Air Lines’ Fly Delta App is getting a major upgrade. Fly Delta 6.0 includes new and updated features, functionality and experiences designed to reimagine how customers can engage with the airline. Delta Air Lines’ Fly Delta App is getting a major upgrade. Fly Delta 6.0 is the most comprehensive update to the app since […]

Startup airline Beond is an all-premium leisure-focused carrier, which launched its first commercial service in November 2023. In this interview, ahead of his participation at the co-located FTE EMEA and FTE Ancillary & Retailing events (Dublin, 11-13 June 2024), Tero Taskila, CEO & Co-Founder, shares how Beond is responding to key CX trends, including personalisation, […]