Category: Travel

Cincinnati/Northern Kentucky International Airport (CVG) employs innovative approaches to understand and meet passenger preferences in the commercial and retail environment. Ahead of his participation in the FTE Ancillary & Retailing event (co-located with FTE EMEA in Dublin on 11-13 June 2024), Carlos Ruiz, Director of Commercial Management, CVG, explains the airport’s focus on personalisation, collaboration […]

Future Travel Experience (FTE) is taking its engagement with airport commercial leaders to the next level through the FTE World Airport Retailing Working Group. This initiative provides a platform – and is building a community – in which the brightest, most progressive minds in the commercial sector globally can network and share ideas, visions and […]

Passengers at Munich Airport can now shop at a self-driving robot. Snackbot ‘JEEVES’ offers a selection of chilled soft drinks and snacks that can be purchased via various cashless payment methods. With the introduction of the JEEVES service robot, passengers at Munich Airport can now shop at a self-driving robot. Robotics is one of the […]

In a significant next step on its Artificial Intelligence (AI) Roadmap, the European Union Aviation Safety Agency (EASA) has published Issue 2 of its Concept Paper on Artificial Intelligence (AI) and Machine Learning (ML). This second issue offers the potential to enhance four aviation pillars – safety, efficiency, sustainability, and passenger experience – and positions […]

British Airways – a member of International Airlines Group (a Corporate Partner of the FTE Digital, Innovation & Startup Hub and a Partner of the FTE BIWG) – has launched a £7 billion transformation plan. British Airways – a member of International Airlines Group (a Corporate Partner of the FTE Digital, Innovation & Startup Hub and […]

Future Travel Experience’s role as a dynamic community catalyst and enabler of industry transformation is being spearheaded via its three Communities – the FTE Digital, Innovation & Startup Hub, Baggage Innovation Working Group, and World Airport Retailing Working Group. Each Community brings together the industry’s most progressive minds in a welcoming, informal group providing invaluable opportunities for knowledge-sharing, […]

New technology that confirms the validity of a traveller’s identification and their flight information in real time is now in use at the TSA security checkpoints at Virginia’s Norfolk International Airport. New technology that confirms both the validity of a traveller’s identification and their flight information in real time is now in use at the […]

oneworld and Swissport have opened new lounges at Amsterdam Airport Schiphol. Both lounges are located in Lounge 2 at AMS, offering travellers flying to non-Schengen destinations a luxurious place to relax. The oneworld alliance and Swissport have opened new lounges at Amsterdam Airport Schiphol (AMS). Both lounges are located in Lounge 2 at AMS, offering […]

Etihad has launched a new collection of amenity kits and loungewear in partnership with Italian design house Giorgio Armani and luxury wellbeing brand ESPA, as well as a range of complimentary tote bags. Etihad Airways has launched a new collection of amenity kits and loungewear created in partnership with Italian design house Giorgio Armani and […]

Qantas has revealed what customers can expect from its A220s when the new aircraft start flying in March 2024, as well as the acceleration of WiFi rollout and a major investment in digital experience. The Qantas Group has revealed what customers can expect from its Airbus A220s when the new aircraft start flying commercially in […]