New Delta Sky Club lounge opens at Boston-Logan Airport

Delta Sky Club is anchoring its newest “one-of-a-kind” lounge at Boston-Logan Airport in the city’s nautical history. The 21,000 sq ft Club seats more than 400 and has a CX focused on “care and hospitality”. Delta Sky Club is anchoring its newest lounge at Boston-Logan Airport in the city’s nautical history, offering sweeping views of […]

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The world’s most pioneering airlines and airports in 2023

The shortlists for the FTE Airline and Airport Pioneer Awards 2023 have been unveiled. Three airlines and three airports will be crowned the winners for their outstanding efforts to transform the passenger experience and define the future of the industry by innovating in areas such as Metaverse and Mixed Reality through to biometrics, robotics, sustainability […]

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TSA streamlines security at West Virginia Yeager Airport

The TSA has installed two state-of-the-art CT scanners at West Virginia Yeager Airport, streamlining the security experience as travellers will no longer need to remove laptops and liquids from hand baggage. The Transportation Security Administration (TSA) has installed two new state-of-the-art computed tomography (CT) checkpoint scanners at West Virginia International Yeager Airport. The scanners enhance […]

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Register Now: EASA Annual Safety Conference 2023

Join us at EASA’s Annual Safety Conference (ASC) 2023 which this year has the theme “Leveraging disruptive technologies for safe, sustainable air travel: from Seville to Sumatra”. The conference will take place in Seville, Spain on September 27-28, 2023.  We will consider ways to make sure that aviation remains the safest way to travel at […]

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EASA Annual Safety Review 2023 published

The EASA 2023 Annual Safety Review (ASR) is now online. The 2023 edition looks at the safety performance of the European aviation system in 2022. This, and other analyses carried out by EASA in collaboration with the National Aviation Authorities (NAAs) and industry is used to support the decision-making that is reflected in the European Plan for Aviation […]

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Star Alliance announced as an official partner of FTE Global and FTE APEX Asia Expo 2023 events

Future Travel Experience is delighted to announce that Star Alliance has signed up as a Strategic Partner of FTE Global 2023 (19-21 September, Los Angeles) and a Headline Partner of FTE APEX Asia Expo 2023 (8-9 November, Singapore). Star Alliance comprises 26 member airlines, each with its own distinctive culture and style of service, but unified by their passion for […]

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easyJet expands customer initiatives with twilight bag drop at GLA

easyJet has expanded its twilight bag drop service to Glasgow Airport, as part of new customer initiatives “for a quicker and easier journey”. The service is free for travellers on early morning flights. easyJet has expanded its twilight bag drop service to Glasgow Airport. The free service provides customers on early morning flights with the […]

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Southwest’s customer-centric approach to managing disruption

The inspirational agenda at FTE Global (Los Angeles, 19-21 September 2023) includes a session in the Future Mobility & Customer Journey conference focused on advanced approaches to managing disruption situations for the benefit of passengers, which will be led by Michelle Buckley, Managing Director, Customer Engagement, Southwest Airlines. In this interview, Buckley previews what delegates […]

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DFW Airport enhances “commitment to sustainability & innovation”

As part of its commitment to achieve net-zero carbon emissions by 2030, DFW Airport has started construction of an electric Central Utility Plant that will provide sustainably-powered heating and cooling. As part of its commitment to achieve net-zero carbon emissions by 2030, Dallas Fort Worth International Airport (DFW) has started construction of a new, electric […]

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Hamad Airport relaunches premium valet parking services

Hamad Airport has relaunched its premium valet parking services, offering even greater value-added benefits. The ticketless and cashless process is designed “to ensure the utmost convenience for passengers”. Hamad International Airport has relaunched its premium valet parking services, now offering even greater value-added benefits. The service, available at the departures curbside near gate 1, is […]

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