Category: Engineering

Changing how a company approaches writing and documentation is a complex task. It’s not just about the tools and processes—it’s about shifting the mindset of the people who create and use documentation. Building a strong documentation culture means ensuring everyone takes ownership of producing high-quality content, while making the tools easy to use for everyone […]

Introduction In the fast-paced world of data analytics, real-time processing has become a necessity. Modern businesses require insights not just quickly, but in real-time to make informed decisions and stay ahead of the competition. Apache Flink has emerged as a powerful tool in this domain, offering state-of-the-art stream processing capabilities. In this blog, we introduce […]

Introduction Grab, Southeast Asia’s leading superapp, has created many internal applications to support its diverse range of internal and external business needs. Authentication and authorisation serve as fundamental components of application development, as robust identity and access management are essential for all systems. We recognised the need for a centralised internal system to manage access, […]

Introduction In March 2023, I embarked on a mission to explore the potential of Large Language Models (LLMs) within Grab. What started off as an attempt to solve a specific problem—reducing the burden on our ML Platform team’s support channels, ended up becoming something much bigger. The creation of GrabGPT, an internal ChatGPT-like tool that […]

At eBay, we know that social media is a powerful tool for driving visibility and growing your brand. In 2023, we empowered sellers to reach new audiences with our social caption generator tool, and now we’re tackling the challenge of creating videos to effectively promote listings. Introducing eBay’s generative AI video tool, a fast and […]

Introduction In the blog our previous introduction to the SOP-driven LLM Agent Framework, we the potential of LLM agent framework to revolutionise business operations was discussed. Now, we’re excited to explore a compelling use case: automating Account Takeover (ATO) investigations in Risk Operations (RiskOps). This framework has significantly reduced manual effort, improved efficiency, and minimised […]

Today, we’re announcing a new AI shopping agent, representing an important next step in eBay’s AI-first customer experiences. Seamlessly woven into your shopping journey, this intelligent agent delivers real-time, hyper-personalized product picks and expert guidance based on your shopping preferences as you explore our marketplace. From pinpointing the perfect gift for your best friend to […]

Introduction We’re excited to introduce an innovative Large Language Model (LLM) agent framework that reimagines how enterprises can harness the power of AI to streamline operations and boost productivity. At its core, this framework leverages Standard Operating Procedures (SOPs) to guide AI-driven execution, ensuring reliability and consistency in complex processes. Initial evaluations have shown remarkable […]

Introduction At Grab, we operate a set of services that manage and provide counts of various items. While this may seem straightforward, the scale at which this feature operates—benefiting millions of Grab users daily—introduces complexity. This feature is divided into three microservices: one for “writing” counts, another for handling “read” requests, and a third serving […]

Creating high quality listings with the right set of details can be time-consuming for sellers. To help, eBay has simplified the listing experience, integrating our magical listing technology with a guided, mobile-friendly listing flow to improve the ease, speed, and quality of listing creation for sellers. This simplified listing experience now integrates our magical listing […]