Improving Hugo stability and addressing oncall challenges through automation

Introduction Hugo plays a pivotal role in enabling data ingestion for Grab’s data lake, managing over 4,000 pipelines onboarded by users. The stability of Hugo pipelines is contingent upon the health of both the data sources and various Hugo components. Given the complexity of this system, pipeline failures occasionally occur, necessitating user intervention when retry […]

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Real-time and historical performance analysis

At Grab, we’ve been working to perfect our Spark observability tools. Our initial solution, Iris, was developed to provide a custom, in-depth observability tool for Spark jobs. As described in our previous blog post, Iris collects and analyses metrics and metadata at the job level, providing insights into resource usage, performance, and query patterns across […]

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Faster and Local Shopping on eBay Just Got Simpler

Shoppers today expect quick delivery of their items, along with an ability to shop locally. eBay is addressing these needs by offering a suite of solutions that allow customers to find fast shipping/local items, while providing accurate delivery estimates and retail standards information on Search item cards. Discover Fast Shipping Items with EaseeBay is unique […]

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Connecting Grabbers to Multiple GenAI Providers

The transformative world of Generative AI (GenAI), which refers to artificial intelligence systems capable of creating new content such as text, images, or music that is similar to human-generated content, has become integral to innovation, powering the next generation of AI-enabled applications. At Grab, it is crucial that every Grabber has access to these cutting-edge […]

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Meet the Winners of the 6th eBay University Machine Learning Challenge

eBay has named the winners of its latest University Machine Learning Challenge, an annual competition in which students compete to create innovative ML-powered solutions that solve for a real-world ecommerce problem. Each winning student will be awarded a 2025 summer internship at eBay: Wei Ren, University of WashingtonKangqi Wang, University of Southern CaliforniaHuapeng Zhou, University […]

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Announcing a New Collaboration Between eBay and OpenAI

The following was originally posted on LinkedIn by eBay Chief AI Officer Nitzan Mekel-Bobrov. At eBay, we’re leveraging the latest advances in AI to redefine the future of ecommerce for enthusiasts. The evolution from LLMs to agentic systems is happening faster than most of us would have predicted just a year ago, and we believe […]

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The Development of a Llama-Based Customized LLM

eBay holds decades of insights we can use to enrich our AI technology and create personalized, magical experiences for our customers. And there are billions of active listings on our platform at any moment with millions of active sellers in 190 global markets. As such, training large language models (LLMs) in the e-commerce domain presents […]

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eBay Design Team Reflects On a Transformative 2024

eBay Design showcases a year of innovation and evolution in a new article celebrating the team’s favorite highlights of 2024. Topping the list is the launch of eBay Evo, a new brand and design system created in-house to deliver consistency and flexibility across the eBay experience. The team also created an eBay Playbook for the launch as […]

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Embracing passwordless authentication with Grab’s Passkey

Abstract This blog post introduces Passkey — our latest addition to the Grab app — a step towards a secure, passwordless future. It provides an in-depth look at this innovative authentication method that allows users to have full control over their security, making authentication seamless and phishing-resistant. By the end of this piece, you will […]

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Turbocharging GrabUnlimited with Temporal

Welcome to the behind-the-scenes story of GrabUnlimited, Grab’s flagship membership program. We undertook the mammoth task of migrating from our legacy system to a Temporal workflow-based system, enhancing our ability to handle millions of subscribers with increased efficiency and resilience. The result? A whopping 80% reduction in open production incidents, and most importantly – an […]

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