Brisbane Airport is set to revolutionise the passenger experience with a dramatic revamp of its International Terminal as part of the $5 billion Future BNE transformation. It will include the most significant changes to the terminal since it opened 29 years ago.
Driven by the need to upgrade security screening equipment to meet Australian Government standards by the end of 2025, Brisbane Airport is undertaking major works across the terminal.
“Our International Terminal is Queensland’s gateway to the world,” said Gert-Jan de Graaff, CEO, Brisbane Airport. “After three decades of service, it’s well and truly time for a transformation, ensuring it’s ready to welcome the world for years to come. This building is worth billions of dollars to Queensland’s tourism economy and jobs every year.”
The work at the International Terminal is part of the $5 billion Future BNE transformation over the coming decade that includes upgrades to the Domestic Terminal, construction of Terminal 3, and extensive commercial, retail, and industrial projects across the precinct.
New next-generation Computed Tomography (CT) security screening equipment is being introduced for passengers and baggage. This will allow passengers to leave items like laptops in their bag and have other loose items screened with their cabin bag through the introduction of larger, deeper screening trays. “Travellers will enjoy less hassle with the new screening system, by keeping laptops and other electronic items in their bags. It’s faster, smoother, and provides more accurate screening,” said de Graaff.
From the moment travellers step into the upgraded International Terminal they will notice a difference with the introduction of advanced self-service technology at bag drop and check-in, from partner Amadeus – a Platinum Sponsor of FTE Global, the “CES of Aviation” taking place in Los Angeles on 28-30 October 2024. The new technology enables Brisbane Airport to reduce queues, and passengers to choose between a smooth self-service or agent-led experience, powered by reliable technology that removes friction at check-in and bag drop.
“Brisbane is a great example of an airport with a long-term transformation strategy that places the traveller at the heart of the experience, and we are delighted to support it with our technology,” said Sarah Samuel, Senior Vice President APAC, Airport & Airline Operations, Amadeus. “With flexible cloud infrastructure and advanced self-service options the technology foundations are being laid so Brisbane can offer passengers an outstanding experience for years to come.”
