Author: Ross Falconer

Heathrow – a Corporate Partner of the FTE Digital, Innovation & Startup Hub and a Partner of the FTE Baggage Innovation Working Group – has welcomed the opening of a new Plaza Premium Lounge in Terminal 4. Heathrow – a Corporate Partner of the FTE Digital, Innovation & Startup Hub and a Partner of the […]

American Airlines and Hyatt are enhancing CX by evolving their loyalty program relationship. Hear more from American Airlines at FTE Global – the “CES of Aviation” taking place in Los Angeles, 28-30 October 2024. American Airlines’ AAdvantage program and World of Hyatt have announced that loyalty programs will evolve their relationship to make travel more rewarding […]

Etihad Airways is rolling-out Skypad – an innovative digital tool designed to enhance the inflight experience for passengers. Skypad represents a significant step forward in personalised, efficient air travel service. Etihad Airways is rolling-out Skypad – an innovative digital tool designed to enhance the inflight experience for passengers. Developed in-house by Etihad’s Digital Transformation and […]

Adani Airports and Thales – an exhibitor at FTE APEX Asia Expo, Singapore, 19-20 November 2024 – are partnering to “revolutionise airport operations and passenger experience in India”. Adani Airport Holdings Limited (AAHL), the largest private airport operator in India, and Thales (an exhibitor at FTE APEX Asia Expo, Singapore, 19-20 November 2024) have announced […]

London Stansted – part of Manchester Airports Group (MAG) – has announced details of a five-year £1.1 billion investment programme. Hear more from MAG at FTE Global, Los Angeles, 28-30 October 2024. London Stansted – part of Manchester Airports Group (a Corporate Partner of the FTE Digital, Innovation & Startup Hub) – has announced details of a five-year […]

Delta Air Lines is enhancing the customer experience with a modern new cabin design. The refreshed cabin interior aims to create an atmosphere for travellers that feels “fresh, elevated, and timeless”. Delta Air Lines is enhancing the customer experience with a new cabin design. The modern new design aims to bring substantial improvements to the […]

FTE Global takes place in Los Angeles on 28-30 October 2024 and will be packed with inspirational content. Key sessions will include the Technology Leaders Conversation, the open to all FTE World Ancillary & Retailing Working Group meeting, the FTE Energy & Sustainability Symposium, the FTE Air MobilityX Keynote Session, plus a focus on transforming the […]

Dr. Bjoern Becker, Head of Future Intercontinental Experience Program, Lufthansa: “Our goal is to enhance the passenger experience and continuously expand our onboard offerings. With Mixed Reality, we can now offer experiences that were previously impossible and tailor them to the needs of our passengers. The initial feedback from the test and live flights has […]

Renowned as the “CES of Aviation”, the exhibition at FTE Global 2024 – taking place in Los Angeles on 28-30 October – will be our biggest and best-ever, with over 100 exhibitors and sponsors confirmed. The exhibition will be packed with the most innovative solutions, products and services to enhance end-to-end customer experiences, business performance […]

At the epicentre of FTE APEX Asia Expo, taking place in Singapore on 19-20 November 2024, will be the region’s largest and most respected innovation competition – the FTE APAC Innovate Awards. There are three awards categories: Air India, Malaysia Aviation Group and Lufthansa Innovation Hub are shortlisted for Most Innovative Airline Initiative; Mumbai International […]