Author: Patrick Aguilar, Professor of Practice of Organizational Behavior, Washington University in St. Louis

Pharmacies are more than just stores – they’re vital links between people and their health care. One of us, Patrick, witnessed this firsthand in 2003 while working as a pharmacy technician at Walgreens in a midsize West Texas town. Each day involved handling hundreds of prescriptions as they moved through the system – meticulously counting […]