Author: Gordon M. Sayre, Assistant Professor of Organizational Behavior, EM Lyon Business School

[ad_1] Corporate websites, training manuals, and interviews with business leaders abound with maxims that place the customer above all else. The customer service industry, which includes restaurant workers, call centre employees, hair stylists, and retail employees has a strong tradition of a “customer is king” mentality. The idea is that customers will respond positively to […]