Author: Jeremy Howick, Professor and Director of the Stoneygate Centre for Excellence in Empathic Healthcare, University of Leicester

Artificial intelligence has mastered chess, art and medical diagnosis. Now it’s apparently beating doctors at something we thought was uniquely human: empathy. A recent review published in the British Medical Bulletin analysed 15 studies comparing AI-written responses with those from human healthcare professionals. Blinded researchers then rated these responses for empathy using validated assessment tools. […]