American Airlines enhances AAdvantage rewards and onboard CX

Travel


American Airlines is enhancing the rewards available to members of its AAdvantage frequent-flyer program, as well as further elevating the onboard experience with premium amenities and high-speed WiFi.

American Airlines continues to deliver a more rewarding travel experience for AAdvantage members through the introduction of several new ways to make travel even better for the airline’s most loyal customers, on top of several enhancements already made to the onboard experience for all customers.

AAdvantage is giving members more ways to use their miles. Already in 2024, American has introduced several ways to make travel better for all AAdvantage members:

  • Members traveling on the airline’s Viasat-equipped narrowbody aircraft can redeem miles for an inflight WiFi session. This feature will expand to all Viasat-equipped widebody aircraft this fall.
  • Members can standby for free on an earlier flight when they make the request on the mobile app or through the airline website.
  • Members enjoy six more months to use Trip Credit than non-members when cancelling travel online.
  • Members can cancel non-refundable Basic Economy tickets and receive a partial trip credit for a fee.
  • Members can purchase a Flagship Lounge single visit pass for $150 or 15,000 miles.

Coming soon, members will earn rewards and use miles faster through more opportunities:

  • All members will earn miles for paying cash to upgrade their seat.
  • All members will be able to redeem miles for AAdvantage events experiences.
  • Select status members will be able to redeem miles for access to American’s Flagship First Dining lounge, ahead of eligible flights.

The airline launched its first-ever rotating collection of premium onboard amenities, new bedding and inflight dining menus earlier this summer in premium cabins on long-haul and transcontinental flights, furthering the airline’s commitment to creating an enjoyable customer experience.

Customers can experience elevated comfort in the air with new bedding, pillows and sleepwear that American created based off customer feedback and expectations, ensuring a restful journey for all. New dining options also give customers the opportunity to try diverse dishes inspired by popular American Airlines destinations worldwide.

Throughout the months ahead, American is continuing its installation of high-speed WiFi on nearly 500 dual-class regional aircraft, bringing a consistent and connected inflight experience to even more customers by the end of 2025. Over 100 regional aircraft will be installed with high-speed WiFi by the end of this year.



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