Artificial intelligence has transformed numerous industries and its impact can be seen in everything from healthcare to finance, as well as the emergence of AI drive-thru systems in the fast-food industry. Carl’s Jr. and Hardee’s are partnering with OpenCity’s AI proprietary voice ordering platform called “Tori” to improve the customer experience of ordering food, all the while boosting operational efficiency.
When a drive-thru customer is ready to place their order, they can talk with Tori and then proceed to pay for their meal at the pickup window as usual. Already, as a result of implementing this drive-thru technology at test restaurants, Carl’s Jr. and Hardee’s have observed increased order accuracy, more employee satisfaction and productivity, as well as a “significant impact to labor efficiencies.”
