Delta Air Lines customers in Los Angeles International Airport (LAX), LaGuardia Airport (LGA) and John F. Kennedy International Airport (JFK) now have a quicker way to move through the airport. Delta Digital ID provides travellers with a seamless, hands-free way to navigate the airport.
The technology uses biometric facial matching to eliminate the need for an agent-facilitated document check, allowing customers to move through bag drop and security checkpoints with more convenience and ease. This completely optional technology is available to customers who:
- Have a TSA PreCheck® membership
- Have passport information and a Known Traveler Number stored in their Delta profile
- Have SkyMiles membership
- Have the Fly Delta app
Eligible customers will receive a notification in their Fly Delta app when traveling from a Digital ID-enabled airport. Once opted in, Delta Digital ID becomes part of a customer’s SkyMiles profile, though they may choose to opt out at any time. Delta does not save or store any biometric data.
“We know a frictionless airport experience is integral to your satisfaction with your overall journey,” said Allison Ausband, Chief Customer Experience Officer, Delta Air Lines. “With Digital ID, our customers spend less time hassling with their wallets, and our agents spend less time checking documents. It opens an opportunity for our people and our customers to genuinely connect.”
Since its implementation at Hartsfield-Jackson Atlanta International Airport (ATL) and Detroit Metro Airport (DTW), Delta Digital ID’s time-saving value has proven to be highly popular, with a large majority of eligible customers opting in to the technology. That popularity will drive expansion in the coming year – as soon as January, Digital ID’s presence in Atlanta will expand to the international terminal (ATL-F).
“Delta Digital ID helps passengers save time and improves security effectiveness,” said Austin Gould, Assistant Administrator, Requirements, Capabilities and Analysis, Transportation Security Administration (TSA). “It’s a simpler, more convenient experience – one that strictly adheres to passenger privacy and our security protocols, as well as our mission of protecting our nation’s transportation systems.”
While facial matching algorithms are extremely accurate, a trained agent will inspect the customer’s government-issued ID if the technology is unable to identify a customer.
“Delta Digital ID provides a huge benefit in both time savings and convenience, and we’ve been working with our partners for years to expand its reach,” said Greg Forbes, Managing Director – Airport Experience, Delta Air Lines. “We’re thrilled to bring this technology to a whole new subset of our customer base.”
