Volaris is piloting an innovative digital intelligence solution from software company Zamna, with a focus on improving efficiency during airport check-in for international flights at Mexico City International Airport, reducing time in queues.
Zamna’s digital intelligence verifies data, invisibly behind the scenes, for passengers before they arrive at the airport. This enables Volaris to instantly confirm that the identity and travel documents provided by each passenger are compliant with the multitude of travel regulations. This new solution is part of Volaris’ commitment to innovation and the passenger experience.
“We are particularly keen to reduce check-in time as much as possible through technology and innovation,” said Carlos Alberto Gonzalez, IT Director, Volaris. “What’s more, as an ultra-low-cost airline, we must ensure that everything we do is mission critical. Our goal in partnering with Zamna is to not only improve the experience for the passenger, but to see benefits on the operation cost side as well. Each time somebody checks in digitally, it will reduce the labour and associated costs previously needed on the check-in desk. The fact that Zamna only needs to verify a passenger once is an especially exciting capability that we expect to be of particular benefit to our frequent flyers.”
The pilot will initially cover two city-pairs: the first route being between Mexico City and Los Angeles International Airport and the second, more complex, route being between Guadalajara and Los Angeles International Airport, involving stricter travel requirements.
“Without Zamna’s solution in place, Volaris staff are required to process and check travel documents – every single time a passenger flies,” said Rodrigo Tame, Zamna’s LATAM Representative. “This process is not only costly, time-consuming and labour-intensive, but has a significant impact on the passenger. Zamna’s technology removes this process from the airport. Using invisible digital intelligence, passenger documentation is verified and checked against a dynamic, live regulatory checklist according to travel destination. This solution can ensure that travellers on selected Volaris flights are instantly pre-cleared to fly at the point of check-in – way in advance of their arrival at the airport.”
