SunExpress on core tech changes and ‘360+5’ customer journey

 Following her address at the co-located FTE EMEA and FTE Ancillary & Retailing events (Dublin, 11-13 June 2024), Future Travel Experience caught up with Charlotte Posada-Kandel, Manager Ancillary Products, SunExpress. In this video interview, she shares the airline’s ‘360+5’ journey towards offering a more tailored, customer-centric proposition, as well as the core technology changes […]

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Jacksonville International Airport implements Xovis AERO

Jacksonville International Airport has implemented Xovis’ fully managed passenger flow management service AERO to help reduce wait times, as part of its commitment to deliver world-class terminal experiences. Jacksonville International Airport (JAX) has implemented Xovis’ fully managed passenger flow management service AERO to help reduce wait times and enhance the passenger experience at its terminal. […]

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Munich Airport’s new pier to provide “efficiency, service & comfort”

The Management Board of Munich Airport on a tour of the construction site for the new Terminal 1 pier: Jost Lammers, CEO, Munich Airport; Nathalie Leroy, Chief Financial Officer and Director of Infrastructure, Munich Airport; and Jan-Henrik Andersson, Chief Commercial Officer and Chief Security Officer, Munich Airport. Munich Airport is progressing rapidly with the development […]

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Cathay Pacific collaborates with FlightPath3D

Cathay Pacific is collaborating with FlightPath3D to blend flight tracking with the airline’s IFE. ‘My Journey’ incorporates a customised welcome experience, flight preview mode, and inflight exploration. Cathay Pacific is collaborating with FlightPath3D to launch an experience that seamlessly blends flight tracking with the airline’s inflight entertainment (IFE). Called ‘My Journey’, the innovative integrated graphic […]

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Riyadh Air to implement CellPoint Digital’s Payment Orchestration

Riyadh Air, Saudi Arabia’s newest national airline, has partnered with CellPoint Digital to implement its Payment Orchestration solution. The digitally-native airline will launch commercial operations in 2025. Riyadh Air, Saudi Arabia’s newest national airline, has partnered with CellPoint Digital to implement its Payment Orchestration solution. The digitally-native airline is scheduled to launch commercial operations in […]

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SEA Milan Airports enhances CX with AirportLabs’ Pocket Flights

SEA Milan Airports has implemented the Pocket Flights next-generation flight information solution from AirportLabs at both Malpensa and Linate airports, as part of its commitment to leveraging cutting-edge tech. SEA Milan Airports has implemented the Pocket Flights next-generation flight information solution from AirportLabs at both Malpensa and Linate airports. PocketFlights is a user-friendly solution designed […]

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ADR launches AI-powered ‘Digiport’ platform and ‘Smart Boarding’

Aeroporti di Roma – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has launched a new ‘Digiport’ platform, including a WhatsApp chatbot and a ‘Smart Boarding’ process powered by Artificial Intelligence (AI). Aeroporti di Roma (ADR) – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has launched a new […]

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FTE EMEA and FTE Ancillary & Retailing 2024 in pictures

The best-ever Future Travel Experience event in Europe – the co-located FTE EMEA and FTE Ancillary & Retailing – took place at the RDS Dublin on 11-13 June 2024, with some 700 registrations. Firmly established as the definitive event for the EMEA region, at which air transport meets innovation, the show was delivered with the support of […]

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Research & Innovation updates: Research Agenda and Certification Readiness Level scale

The European Union Aviation Safety Agency (EASA) has updated its Research & Innovation webpage and revamped the Innovation Services webpage (formerly ‘Pre-Application Services’). The new pages will make it easier for all stakeholders to find the required information on the Agency’s varied Research & Innovation (R&I) portfolio and activities. The following two main novelties are […]

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eSIM Go partners with Lufthansa Group to deliver on-brand global travel eSIM services

eSIM Go has announced a new partnership with Lufthansa Group to provide eSIM mobile data services to passengers across four of its airlines, unveiled during FTE EMEA, which took place on 11-13 June 2024 in Dublin. eSIM Go has announced a new partnership with Lufthansa Group (LHG) to provide eSIM mobile data services to passengers […]

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